DFB is searching a "Venue Ticketing Manager" for the UEFA EURO 2020

To mark the 60th anniversary of the European Football Championship, UEFA EURO 2020 will be organized as a truly pan-European event for the first time. In June/July 2020, a total of 51 matches will be played in 12 different host cities across Europe. In Germany, the city of Munich will be one of the venues of UEFA EURO 2020.

Therefore, the German Football Association (DFB) is searching a
"Venue Ticketing Manager" (m/f/d)
to be part of the LOS Munich for the UEFA EURO 2020.

The LOS Venue Ticketing Manager will be overall responsible for the implementation of the Ticketing project in his/her UEFA EURO 2020 venue

Job Information

Project: UEFA EURO 2020 Ticketing
Hierarchy level: Manager
Type of contract: fixed-term contract
Activity Level: 100 %
Location: Munich
Start Date: 15/04/2020
End date: 06/07/2020

Key Responsibilities

Communication and cooperation

  • Regular liaison with UEFA project team
  • Main contact for the TICK venue team, including the Ticket Access Control Manager
  • Close collaboration with the overall venue team and the stadium operator
  • Participate to daily venue meetings
  • Regular reporting in accordance with UEFA EURO 2020 requirements

TICK workforce responsibilities

  • Train and lead the TICK venue team
  • Prepare the documentation used for the volunteers training
  • Participate in the volunteers training
  • Monitor the activity of the volunteers and report any issues to the volunteer manager

Event-time responsibilities

  • Overall responsible for match day preparations & operations
  • Troubleshoot problems concerning ticketing as they arise
  • Support/liaise with safety and security and access control services
  • Supervise the set-up and dismantling of TICK facilities
  • Liaise with any appointed service providers
  • Satisfy all customer ticketing needs at the venue and provide excellent customer service

Administration

  • Define the split of responsibilities and produce shift plans for all persons involved in TICK operations
  • Daily liaison with the UEFA TICK project team
  • Prepare post-tournament report on venue activities

Profile of successful candidate

Must-have requirements

  • Experience of 5 years in ticketing or in major international sports events
  • Excellent project management skills
  • Excellent communication skills
  • Full professional proficiency in German and English (both oral and written)
  • Strong leadership skills
  • Organized, service-oriented and resistant to stress

Additional requirements

  • Good network within football market especially in the venue's country
  • University degree

We are looking forward to receiving your application!

Please send your complete application with reference: "Venue Ticketing Manager" until 06.12.2019 to Stefanie Ulrich, hr-em2020@dfb.de.

[dfb]

To mark the 60th anniversary of the European Football Championship, UEFA EURO 2020 will be organized as a truly pan-European event for the first time. In June/July 2020, a total of 51 matches will be played in 12 different host cities across Europe. In Germany, the city of Munich will be one of the venues of UEFA EURO 2020.

Therefore, the German Football Association (DFB) is searching a
"Venue Ticketing Manager" (m/f/d)
to be part of the LOS Munich for the UEFA EURO 2020.

The LOS Venue Ticketing Manager will be overall responsible for the implementation of the Ticketing project in his/her UEFA EURO 2020 venue

Job Information

Project: UEFA EURO 2020 Ticketing
Hierarchy level: Manager
Type of contract: fixed-term contract
Activity Level: 100 %
Location: Munich
Start Date: 15/04/2020
End date: 06/07/2020

Key Responsibilities

Communication and cooperation

  • Regular liaison with UEFA project team
  • Main contact for the TICK venue team, including the Ticket Access Control Manager
  • Close collaboration with the overall venue team and the stadium operator
  • Participate to daily venue meetings
  • Regular reporting in accordance with UEFA EURO 2020 requirements

TICK workforce responsibilities

  • Train and lead the TICK venue team
  • Prepare the documentation used for the volunteers training
  • Participate in the volunteers training
  • Monitor the activity of the volunteers and report any issues to the volunteer manager

Event-time responsibilities

  • Overall responsible for match day preparations & operations
  • Troubleshoot problems concerning ticketing as they arise
  • Support/liaise with safety and security and access control services
  • Supervise the set-up and dismantling of TICK facilities
  • Liaise with any appointed service providers
  • Satisfy all customer ticketing needs at the venue and provide excellent customer service

Administration

  • Define the split of responsibilities and produce shift plans for all persons involved in TICK operations
  • Daily liaison with the UEFA TICK project team
  • Prepare post-tournament report on venue activities

Profile of successful candidate

Must-have requirements

  • Experience of 5 years in ticketing or in major international sports events
  • Excellent project management skills
  • Excellent communication skills
  • Full professional proficiency in German and English (both oral and written)
  • Strong leadership skills
  • Organized, service-oriented and resistant to stress

Additional requirements

  • Good network within football market especially in the venue's country
  • University degree

We are looking forward to receiving your application!

Please send your complete application with reference: "Venue Ticketing Manager" until 06.12.2019 to Stefanie Ulrich, hr-em2020@dfb.de.

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