DFB is searching a "Dispatch Agent" for the UEFA EURO 2020

To mark the 60th anniversary of the European Football Championship, UEFA EURO 2020 will be organized as a truly pan-European event for the first time. In June/July 2020, a total of 51 matches will be played in 12 different host cities across Europe. In Germany, the city of Munich will be one of the venues of UEFA EURO 2020.

Therefore, the German Football Association (DFB) is searching a
"Dispatch Agent" (m/f/d)
to be part of the LOS Munich for the UEFA EURO 2020.

The LOS Dispatch Agent will be responsible for the provision of fleet services in a Host City. This role reports to the LOS Fleet & Bus Operations Coordinator

Job Information

Project: UEFA EURO 2020 Event Transport
Hierarchy level: Assistant
Type of contract: fixed-term contract
Activity Level: 100 %
Location: Munich
Start Date: 04/05/2020
End date: 06/07/2020

Key Responsibilities

Communication and cooperation

  • Act as the main operational contact for fleet service providers
  • Cooperate closely with event service providers on-site in order to guarantee the fulfillment of service requirements

ETRN workforce responsibilities

  • Coordinate daily transport services and dispatching of drivers
  • Implement and adapt all fleet operational processes and procedures in accordance to guidelines from UEFA and service level agreements
  • Monitor of the activity of drivers and volunteer workforce (according to the guidelines of the volunteer programme) at the fleet compound

Event-time responsibilities

  • Oversee and coordinate the allocation of resources at the fleet compound
  • Responsible for processing transfer requests data in FAME and EGON (EURO Ground Operations Network - Dispatch Tool)
  • Implement process for transfer requests change management in the Host City
  • Apply fleet compound policies and procedures for staff and volunteers
  • Ensure proper data collection of all fleet related services in accordance to UEFA requirements

Administration

  • Support LOS ETRN Manager on the implementation and follow-up of project plans
  • Apply procedures with regards to cost control and supplier management in line with project guidelines

Profile of successful candidate

Must-have requirements

  • Full professional proficiency in English (both oral and written) and in the local language of the venue
  • At least one year experience working on a team
  • One to two years' experience working in transport operations
  • Experience working with volunteer workforce
  • Service and solution oriented
  • Excellent communication skills

Additional requirements

  • Experience in guest management operations and customer service
  • Experience in managing suppliers
  • Able to demonstrate ability to deliver complex projects within scope and budget and to non-negotiable deadlines
  • Drivers licence B

We are looking forward to receiving your application!

Please send your complete application with reference: "Dispatch Agent" until 22.11.2019 to Stefanie Ulrich, hr-em2020@dfb.de.

[dfb]

To mark the 60th anniversary of the European Football Championship, UEFA EURO 2020 will be organized as a truly pan-European event for the first time. In June/July 2020, a total of 51 matches will be played in 12 different host cities across Europe. In Germany, the city of Munich will be one of the venues of UEFA EURO 2020.

Therefore, the German Football Association (DFB) is searching a
"Dispatch Agent" (m/f/d)
to be part of the LOS Munich for the UEFA EURO 2020.

The LOS Dispatch Agent will be responsible for the provision of fleet services in a Host City. This role reports to the LOS Fleet & Bus Operations Coordinator

Job Information

Project: UEFA EURO 2020 Event Transport
Hierarchy level: Assistant
Type of contract: fixed-term contract
Activity Level: 100 %
Location: Munich
Start Date: 04/05/2020
End date: 06/07/2020

Key Responsibilities

Communication and cooperation

  • Act as the main operational contact for fleet service providers
  • Cooperate closely with event service providers on-site in order to guarantee the fulfillment of service requirements

ETRN workforce responsibilities

  • Coordinate daily transport services and dispatching of drivers
  • Implement and adapt all fleet operational processes and procedures in accordance to guidelines from UEFA and service level agreements
  • Monitor of the activity of drivers and volunteer workforce (according to the guidelines of the volunteer programme) at the fleet compound

Event-time responsibilities

  • Oversee and coordinate the allocation of resources at the fleet compound
  • Responsible for processing transfer requests data in FAME and EGON (EURO Ground Operations Network - Dispatch Tool)
  • Implement process for transfer requests change management in the Host City
  • Apply fleet compound policies and procedures for staff and volunteers
  • Ensure proper data collection of all fleet related services in accordance to UEFA requirements

Administration

  • Support LOS ETRN Manager on the implementation and follow-up of project plans
  • Apply procedures with regards to cost control and supplier management in line with project guidelines

Profile of successful candidate

Must-have requirements

  • Full professional proficiency in English (both oral and written) and in the local language of the venue
  • At least one year experience working on a team
  • One to two years' experience working in transport operations
  • Experience working with volunteer workforce
  • Service and solution oriented
  • Excellent communication skills

Additional requirements

  • Experience in guest management operations and customer service
  • Experience in managing suppliers
  • Able to demonstrate ability to deliver complex projects within scope and budget and to non-negotiable deadlines
  • Drivers licence B

We are looking forward to receiving your application!

Please send your complete application with reference: "Dispatch Agent" until 22.11.2019 to Stefanie Ulrich, hr-em2020@dfb.de.

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